售前服务

提供咨询：为客户提供产品细节、性能和质量的咨询服务、销售和技术人员指导，24小时为用户提供问题和技术咨询。 

方案设计：我们的产品设计技术人员根据客户要求或设备使用环境进行现场考察，为客户提供最佳的配套石墨产品解决方案。 

销售服务

销售部对产品的使用情况随时进行监控，货物到达客户指定地点后一周内，销售人员将致电询问客户对产品的验收及其他要求。 提供安装协助服务，介绍使用方法和技术要求。 

售后服务

培训：到钢厂或客户生产现场进行操作维护现场培训。

Technical Support

After receiving the user's technical support request or failure report, we will immediately contact the responsible department to provide best solutions for users.

On Site Service

If you need engineers checking, judging and solving the problem on site, our company promises to arrange technicians for handling problems on site within 8 hours after receiving your call.

Regular Return Visit

After the product enters the operation stage, our company arranges engineers to pay regular return visit to monitor product operation status at any time and provide product recycling and reprocessing schemes.

Service Supervision & Management

If users are not satisfied with our on-site service personnel, they can feed back to our company, and we will arrange additional technicians to go to the site to solve the problem satisfactorily.